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Max Stepanov — Implementations Solution Architect · FundCount · Yerevan, Armenia.
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About
With over 16 years of professional experience, my tenure at FundCount has refined my capability to align business strategy with IT architecture, particularly within the alternative finance sector. As a committed Solution Architect, I endeavor to utilize my extensive knowledge of the life cycles of private equity funds, funds of funds, hedge funds, family offices, and other entities to propel the organization forward. My objective is to translate intricate client requirements into actionable FundCount solutions, ensuring that the diverse perspectives and experiences of our team contribute to the development of a distinctive, user-friendly, and comprehensive business process based on the FundCount platform and relevant third-party tools.
In my role at FundCount, I exceed the conventional responsibilities of a Subject Matter Expert. I lead implementation initiatives, providing guidance to both internal and external teams. Additionally, I collaborate with the Vice President of Knowledge to enhance training mechanisms, engage with the President of Sales to offer feedback for the continuous improvement of sales strategies and work alongside the Chief Executive Officer to elevate the quality of our products and services.
My proficiency in client business process development is evidenced by my thorough understanding of industry processes, consistent communication with each client to discern their critical success factors and pain points, and the application of my expertise to establish a tailored IT infrastructure utilizing FundCount and additional tools, including API integrations, data parsing solutions and other. I remain dedicated to contributing to software functionality enhancements based on prevailing market demands, thereby ensuring that our solutions not only fulfill but surpass client expectations.
Experience
Implementations Solution ArchitectCurrent
Aug 2021 – Present
The Solution Architect acts as an industry domain expert to Client Implementation and Client Services teams on the FundCount Platform. The Solution Architect is responsible for determining how FundCount fits into a business and IT architecture in the Family Office, Hedge and Private Equity Funds, and Fund Administration Alternative Finance industries. The Solution Architect will structure the proposed deployment of FundCount solutions and transform customer business strategy into execution. Responsibilities • During Implementations Projects, act as a Subject Matter Expert and provide internal and external teams with guidance • Work with the VP in Knowledge and assist with training • Improving and providing efficiencies in the Implementation process • Serve as a Trusted Advisor, drive conversations with customers and Business Stakeholders armed with best practices for architecture functions such as Development Process and Application Governance • Build prototypes, PoCs and mock-ups to test integrations with tools or services under consideration during the Implementation • Respond to product-related or functional questions from all team members • Serve as a peer mentor and provide internal and external training • Interact across the business with technical and business teams, architects, C-Level executives, and key decision-makers • With a strong blend of industry knowledge and solution skills use a consultative approach to understand business and technical requirements to help the Implementation and Service Teams develop and refine a technical solution strategy to promote FundCount solution fit • Comfortable working with complex business requirements, design, and helping configure (or build) the desired solution • Identification and pro-active management of risk areas during Implementation and commit to seeing an issue through to complete resolution • Manage customer expectations; negotiate solutions to complex problems with customers and third-party partners.
Senior Account Manager
FundCount · Москва, Россия
Nov 2008 – Aug 2021
- customer support, communicating with software engineers, support staff, accountants and sales to come up with the best solutions to clients requests - software testing - implementation and training for new and existing clients - creating training materials, website updates - contribute to the software design and functionality during the development process - creating customized reports connecting excel and our product by means of API - developing company business rules
Education
Skills
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