Gavin Vieyra — Executive Director of Customer Success and Support · FundCount

Gavin Vieyra — Executive Director of Customer Success and Support · FundCount · Canada.

Direct contact

No direct contact on file for Gavin yet.

About

Honours and Awards

- Six Sigma Green Belt - Betta Gamma award for excellence

Experience

Executive Director of Customer Success and Support Current
FundCount · Canada
Dec 2022 – Present
Executive Director, Global Head of Client Success & Support | CCO-level | SaaS & Financial Services: While some people love spreadsheets and the rest love strategy decks. Me? I love my clients. True partnership isn't a buzzword to me. It's how I show up every day. I live for the moments when a client says "I didn't know it could do that." As Executive Director of Customer Success & Support, my whole world revolves around one thing: my clients. Not just solving problems — but rolling up my sleeves, getting in the room, and helping businesses grow smarter, faster, and better. It's not about the software. It's about the partnership. Let's build something great together.
Assistant Vice President
The Citco Group Limited
Jul 2014 – Nov 2021
Partnered with divisional heads and senior leadership on enterprise-wide training needs analysis; designed and delivered L&D programs serving a global financial services workforce. Collaborated with subject matter experts to develop end-to-end training materials — presentations, manuals, and assessments — for all new and existing programs. Delivered leadership development, coaching, and soft-skills programs, building a culture of continuous learning and client service excellence. Tracked and reported program effectiveness to senior management, enabling data-informed improvements to design and delivery.

Education