Global Relay

Regulated financial firms face a persistent problem: business communications happen across dozens of channels, and capturing all of them in a defensible, searchable archive is operationally complex. Global Relay, founded in 1999 and headquartered in Vancouver, was built specifically to solve that problem for heavily regulated industries. The company serves over 20,000 customers worldwide, including 22 of the top 25 global banks, and has positioned itself as Thomson Reuters’ exclusive strategic partner for messaging compliance.

For investment teams, compliance officers, and operations staff at regulated entities, Global Relay covers four distinct layers of the communications compliance stack:

• Capture: connectors that pull in data from email, SMS, WhatsApp, voice, social media, and third-party tools including ChatGPT Enterprise
• Archive: a cloud-based repository meeting SEC Rules 17a-3 and 17a-4, FINRA Rule 4511, and other recordkeeping mandates
• Surveillance: AI-assisted classification of flagged communications, with escalation workflows and audit trails
• Compliant messaging: a proprietary app that lets staff communicate across approved channels without breaking regulatory rules

The firm processes over 850 data productions per month and maintains a 24/7/365 support model across offices in New York, Chicago, London, Vancouver, and Stockholm. Its AI surveillance operates within a closed data ecosystem, meaning customer data does not leave the platform during AI analysis. Pricing is not publicly disclosed, and the product is primarily positioned for broker-dealers, banks, and investment advisors rather than family offices as a named segment. Family offices operating under SEC or FINRA oversight, or those managing affiliated registered entities, would find the most direct application. Smaller single-family offices without a compliance function are unlikely to require the full depth of capability on offer.