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Titina Ott Adams — Chief Customer Officer · RealPage · United States.
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Profile updated Nov 2026 · Sourced from public professional profiles · Legitimate-interest B2B basis
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About
I lead the design, orchestration, and improvement of the customer experience. I build customer success, services and operations teams in competitive industries. My experience is broad, having led both technical and non-technical teams in customer success, customer operations, customer support, cloud operations, education services, professional services, sales operations, alliances and channels, business process services, organizational effectiveness and M&A integration for large complex companies.
Delivering unprecedented outcomes, at an accelerated pace, with quantifiable value motivates me. Whether it is increasing customer and employee satisfaction, productivity and cost savings or disruptive transformation, I love finding new ways to simplify, accelerate and improve the way teams deliver results.
My daily goal is to inspire and drive my team to personal and customer excellence. I believe the strong foundation to achieving customer excellence is by first establishing customer, employee, and operational success. I relentlessly build teams that are committed to the mission, as well as implement processes that increase employee engagement and effectiveness across the company.
I am a passionate advocate for the mentorship of women in technology. I believe in creating access to networks and mentorship role models for women throughout my career. I have founded and have been an active board member for professional women’s leadership organizations and have created a positive change for women in technology.
Transformation | Customer Success | Customer Experience | Professional Services | Global Customer Support | Education Services | CX Analytics & Insights | Change Management | Organizational and Human Behavior | Learning & Development | Merge Acquisition Integration
Experience
Chief Customer Officer (Thoma Bravo company)Current
Jul 2022 – Present
As Chief Customer Officer at RealPage, I am responsible for the strategy, the people, the programs, and operational processes that drive the customer experience, outcomes, value, health and retention of our RealPage solutions globally.
Senior Vice President, Customer Experience & Operations (Blackstone & Vista Equity Partners)
Ellucian · Reston, Virginia
Feb 2020 – Jun 2022
As a member of the Executive Team and senior vice president of Ellucian's worldwide Customer Experience and Operations, I oversee the customer experience of our 2700 Higher Ed customers through their digital transformation - enhancing how our customers engage with their students, empower faculty, and optimize operations. I lead the teams globally responsible for the delivering a more seamless and impactful end-to-end journey for the Ellucian customer, ensuring that they experience the full value of their Ellucian solution. The includes, world-wide Customer Success Services, Customer Support, Renewals, Education Services, Operations as well as Customer Advisory Boards and Executive Customer Sponsorship programs.
Education
Skills
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