Paula Sobb

Recognized as a Top 100 Customer Success Strategist with 15+ years of experience building, scaling, and transforming post-sales organizations for PE-Backed and high growth SaaS companies ranging from $20M to $1.2B in revenue. Proven leader across Customer Success, Account Management, Renewals, Support, Onboarding, Services, and Enablement. Deep expertise in improving retention, accelerating expansion, and operationalizing customer value. Consistent track record of stabilizing renewal risk, increasing GRR and NRR, reducing time to value, and aligning post-sales execution to private equity value creation plans. Commercially fluent executive with a sales background, known for partnering closely with CEOs, CRO's, Product, and PE sponsors to drive predictable growth, customer health, and continuous product market fit.

*Post Sales Transformation: Rebuilt and scaled global post-sales organizations (50+ FTE), implementing operating cadence, segmentation, and roles and responsibility matrix to drive accountability. *AI-Enabled CX & Scale: Leveraged AI-driven insights and customer intelligence to improve productivity, onboarding velocity, deflect support volume by 20%, and increase visibility into customer health and expansion opportunities. *Retention and Expansion Leadership: Delivered 87-100% GRR and 102-118% NRR through value-based engagement models, renewal rigor, whitespace analysis, and voice of customer programs to drive continuous product-market fit. *Organizational Scale and M&A: Built and integrated global CS and AM organizations through rapid growth from $800M to $1.2B. Team restructuring <60 days while maintaining customer continuity and momentum. *Executive Leadership: Coaching high-performing teams with no regrettable attrition, human-first leadership approach.