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Patti Crume — Executive (referenced in press coverage) · Ruby · Portland, Oregon, United States.
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Profile updated Nov 2026 · Sourced from public professional profiles · Legitimate-interest B2B basis
About
With over 15 years of customer service experience, I am an accomplished leader having worked primarily in professional services and technology. I was honored with a 2022 Silver Stevie® Award for Customer Service Manager of the Year for my work in scaling a support team through the pandemic and acquisitions.
My leadership approach is characterized by a strong focus on building and nurturing high-performing teams, fostering a culture of collaboration, and empowering individuals to reach their full potential. I am committed to continuing this legacy of success in my next role, where I can leverage my expertise to drive meaningful impact and contribute to the success of an organization. I welcome the opportunity to connect!
Experience
Front Line Client Experience Team LeadCurrent
Project Expedition
May 2024 – Present
Director, Customer Happiness
Ruby · Portland, Oregon, United States
Jul 2020 – Jun 2023
-> Led and developed a 37-member support team to deliver outstanding multi-channel customer support leveraging performance and quality insights. -> Implemented customer support KPIs that maintained a 24-hour resolution time, achieved over 96% customer satisfaction, and increased customer self-service via the Customer Help Center to reduce overall ticket volume. -> Designed a performance ladder framework to scale the support team, integrating individual KPIs for Tier 1, Tier 2, and Supervisor roles, driving internal growth and professional development. -> Collaborated with cross-functional teams, including Marketing, Product, and Engineering, to provide real-time customer insights to executive leadership and implement customer feedback.
Education
Skills
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