Patrick Kopp

I run service and operations for asset and wealth managers – and I've sat on both sides of that relationship. I started in private banking at Volksbank and Deutsche Bank, advising clients and managing portfolios of around EUR 50m. In 2017 I joined Patronas, now Etops, as a business analyst. Since then I've worked through consulting, product ownership and data & risk. Today I lead the group's service organisation as Group Chief Service Officer and member of the Executive Board. What I work on: • Fund and investment operations – middle and back office, reconciliation, reporting, NAV processes • BPO and operating models that scale without losing quality • Practical AI and automation in operations – what works in production, not on slides • Leading international service teams across [Germany, Luxembourg, Slovakia and Georgia]What I've learned: good service in our industry is mostly invisible. Clients notice it when something goes wrong – and when someone tells them before they ask. I share what I learn from running operations day to day. If you work in asset or wealth management operations, I'm happy to connect and compare notes. operational excellence meets energy, client focus, and joint success.