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Minar Mujumdar — Vice President - Reporting · PCR Financial Aggregation · New York, New York, United States.
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About
I am an accomplished leader with an entrepreneurial mindset and close to two decades of experience in wealth-tech, fintech, private wealth management and portfolio management space.
My expertise lies in wealth-tech consulting, product management, decoding and delivering complex implementations, financial reporting and customer success. I have deep understanding of all types of asset classes, investment accounting and general ledger, performance reporting, databases and data integrity, etc. I also have wide experience in portfolio management where I have devised complex statistical and portfolio allocation models coupled with my expertise in fundamental analysis, economic trends and market intelligence.
In my most recent role, I have been the global head of customer success for a wealth-tech platform focused on ultra-high net worth, family offices, RIAs, trusts and foundations, and institutional clients spread across the North American, European and Asia-Pacific geographies. I have been a key resource in building the company grounds up from being a start-up and transforming it into an operation designed for scale. I have also been the subject matter expert (SME) on the platform's features and client implementations.
I have a proven track record of managing high performance result-oriented teams, generating additional revenue and growth opportunities by deepening client engagements while providing them with solutions. I also have been successful in integrating post-acquisition teams and platforms, and building long term relationships with multiple stakeholders e.g. customers, partners, third party solution providers, etc.
In my previous roles, I have played leadership roles in two of the largest private wealth management companies in India. I was the head of products in one role and a portfolio and fund manager in another role.
Experience
Vice President - ReportingCurrent
PCR Financial Aggregation · New York, United States
May 2024 – Present
I have designed and institutionalized an end-to-end reporting framework for UHNW, family office and institutional clients delivering ~7,000 highly bespoke and complex reports across 50K+ investment accounts holding 1MM+ positions each month. Have achieved 99.99% data integrity and reporting accuracy from the previous 80% levels by incorporating scalable QA and automated health checks processes. Have led cross-functional reporting operations and offshored teams, improving process efficiency and profitability while ensuring 100% customer retention through organizational transitions. Have established SLAs and KPIs for customer-facing teams, enhancing accountability, team growth in line with customer satisfaction. Have spearheaded the architecture of a next generation reporting platform aligned with GIPS, IPS, advanced analytics and industry compliance standards. I drove platform enhancements and webservice optimization to support advanced analytics and improve user adoption.
Vice President- Customer Success
Asset Vantage · Stamford, Connecticut, United States
Feb 2019 – Jan 2024
As the global head of customer success (CS), I have been responsible for managing the CS teams and processes for our global clients spread across multiple geographies. I have also been responsible for deepening client relationships and building long-term strategic alliances thereby increasing customers' life time value (LTV) and average annual recurring revenue (ARR) per client. My team also achieved a high customer retention ratio and net promoter score (NPS) through best-in-class customer service. I have been instrumental in driving post-acquisition integration of "Financial Navigator" product features and customer support process and team into Asset Vantage. I worked with the legacy customers, create migration plans and scope documents, and in-turn achieved retaining a substantial part of the legacy customers and pre-acquisition revenues.
Education
Skills
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