Jessica Cruz — SVP of Project Management · STP Investment Services

Jessica Cruz — SVP of Project Management · STP Investment Services · New York City Metropolitan Area.

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No direct contact on file for Jessica yet.

About

Skilled PMO director with over 15+ years of solution project management experience. Creative problem solver who effectively manages risk to ensure a successful and timely project implementation and positive experience for the client. Strong knowledge of financial products, hands-on operational experience, and ability to collaborate across multiple functional areas levels of an organization in addition to providing vendor oversight. Skills and experience include:

•Project Management •Project Prioritization •Relationship Management •Issue Tracking/Conflict Resolution •Back-Office Operations •Vendor Management •Change Management & Controls •Procedure Analysis & Development5

Experience

SVP of Project ManagementCurrent
STP Investment Services · New York City Metropolitan Area
Jul 2022 – Present
Senior Project Manager
Genpact · Jersey City, NJ
Jan 2015 – Apr 2018
Client project/implementation manager for OpenWealth - Own and manage the individual and combined implementation plans, providing issue tracking, resolution and escalation of critical issues and risk to plan - Create metrics, reporting and status reports to report progress against project objectives and milestones - Understand dependencies to foresee and address conflicts and constraints before they impact the critical path - Responsible for project communication, presenting updates to the Executive Board and supporting the Steering Committee meetings with all cross –functional team heads - Establish and manage the change management and control process to track all changes in project scope during the implementation as well as any additional/ongoing requirements post-implementation - Work with clients and internal managers to prioritize vendor platform defects and then work directly with the vendor on communication and facilitating the timeline for resolution - Manage other managers who may act as primary interface with the clients, the business, technology and any third party vendors (from contract negotiations and initial closing, through implementation, delivery and ongoing change control) - Act as the primary point of escalation for the clients