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Andrea Alexis-James — Manager, Customer Success · Mantle · Toronto, Ontario, Canada.
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About
With extensive experience across technology, media, and retail sectors, I specialize in driving client success and operational excellence. My career is defined by a passion for building impactful relationships and delivering tailored solutions that exceed client expectations. I excel in leading cross-functional team projects, implementing strategic initiatives, and optimizing processes to foster sustainable growth. I thrive in dynamic environments that prioritize innovation and collaboration. My approach integrates data-driven insights to drive informed decision-making and achieve strategic objectives. I am committed to continuous improvement, consistently developing and implementing scalable solutions that enhance operational efficiency and elevate customer satisfaction. Eager to expand my professional network and forge meaningful connections with like-minded professionals - Let's connect and explore opportunities to collaborate and drive mutual success together.
Experience
Manager, Customer SuccessCurrent
Mantle · Toronto, Ontario, Canada
Feb 2026 – Present
Senior Offer Operations Specialist
AIR MILES Reward Program · Toronto, Ontario, Canada
Jan 2025 – Feb 2026
I joined the Offer Operations team in January 2025, when it was formed with the purpose of taking over the creation of consumer-facing Air Miles Offers from various Marketing orgs. Our teams purpose is also to streamline the request intake process, and serve as SME's for our back-end systems and the parameters of Offer constructs. -Own end-to-end offer operations across AIR MILES app, web, and mobile integrations -Manage intake, prioritization, build execution, and QA for Sales and Marketing partners -Lead Offer lifecycle management for 5+ categories, including Fuel, Liquor, Lifecycle, Strategy, and Card-Linked Offers -Support partners such as Shell, NSLC, Sephora, Simon’s, Kent Building Supplies, and Airalo -Launched 25+ Card-Linked partners in 2025, with 40–50 partners live monthly -Built a centralized offer intake process using ClickUp and Quickbase -Partner with Product to drive backend platform improvements, with multiple deliveries in H2 2025