Tier1 Financial Solutions

Capital markets firms that run on generic CRM platforms often lack the workflow depth needed for complex sell-side operations: interaction logging that captures interest tagging, analyst call requests, and security parameters in a single action, or deal pipeline management with configurable buyer lists and ethical wall enforcement. SS&C Tier1 is a CRM built specifically for capital markets and investment banking, operating as an accelerator on top of Salesforce Financial Services Cloud rather than a standalone system. Acquired by SS&C Technologies in 2022, the platform now serves over 20,000 users across sell-side and buy-side institutions.

For investment management firms and buy-side teams, Tier1 addresses corporate access and event management workflows, matching portfolio managers to the right events and tracking all activity for compliance purposes. Outlook integration and real-time Exchange Server sync keep calendars current across teams. The platform’s modular structure allows firms to deploy only the components they need:

• Tier1 Core for contact and interaction management across research, sales, and trading
• Tier1 Deals for investment banking pipeline tracking, buyer list creation, and stage advancement
• Tier1 Events for roadshow and corporate access management
• Tier1 Ethical Wall Security for regulatory separation between capital markets and banking desks
• Tier1 Mobile for full desktop functionality on smartphones and tablets

For family offices evaluating this vendor, the relevant question is fit: Tier1 is built for institutional sell-side and buy-side firms, not for wealth management or family office relationship tracking. Its strengths in deal pipeline management, compliance-driven information barriers, and capital markets-specific call reporting are purpose-built for institutional financial professionals. Pricing is not publicly disclosed, and the enterprise T1000 package targets firms with 100 or more users, which may place it outside the budget or scale of many family offices.