Nikkole Shamsuddin

About

Experience

• Chief Customer OfficerCurrent

  Vanilla · Seattle, Washington, United States

  May 2023 – Present

  Our vision at Vanilla is to help everyone create a meaningful legacy. We build powerful tools that enable financial advisors and planners to collaborate with their clients on the most intimate aspects of estate planning—empowering them to make the most of their life’s work. As Chief Customer Officer, my mission is to provide the best customer experience in the industry, ensuring that every advisor using Vanilla has the insights, support, and tools they need to serve their clients with confidence. We are committed to delivering a seamless, intuitive experience that drives real value—helping advisors deepen client relationships, uncover new opportunities, and bring estate planning to the forefront of wealth management. At Vanilla, we believe that exceptional customer experience is more than just support—it’s about partnership, innovation, and enabling advisors to do their best work.

• Chief Customer Officer

  LEARNSWELL · United States

  Sep 2021 – May 2023

  LEARNSWELL (SelfStudy) is a Learning Experience Platform (LXP), with an AI-driven system that starts where the learner is, and delivers a unique learning path, adapting learning on their knowledge, interests and schedule. We use the latest learning studies in cognitive psychology and neuroscience to customize the most effective individual learning journey. As the Chief Customer Officer, I am responsible for customer success, customer support, customer projects and developing the operational building blocks that support our customers and support team.

Education

• University of Washington — B.S., Chemical Engineering, Chemical Engineering

Skills