Mark Akeroyd

I lead scaled, digital and human-led education and advice experiences with a simple belief at the centre of my work: when financial wellbeing and advice are accessible, people make better decisions - and retire with greater confidence, dignity and choice.

I’m currently Head of Member Education & Advice at UniSuper, where I help shape how education, guidance and intrafund advice support ~650,000 members through the moments that matter most. My focus is on building trust at scale - embedding education, clarity and care into everyday member interactions so people receive the right support at the right time, not just when things feel complex or urgent.

Earlier in my career, I worked across Australia and the US leading product, strategy and transformation in fintech and large financial institutions. At Lumiant, I helped deliver values-based advice technology to enterprise firms managing $20B+ in AUM, while my time at NAB and MLC grounded me in the realities of regulated banking, wealth and advice environments - where intent only matters if it can be delivered consistently and responsibly.

Along the way, I’ve contributed to the broader conversation on the future of advice through podcasting, industry speaking and executive forums - exploring how digital, regulation and human experience can come together to serve people better, not just scale faster.

Across roles and geographies, I specialise in aligning executive vision with platform reality - delivering systems that advisers believe in, members value, and leadership can scale.