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Marie Palmer · Windsor, England, United Kingdom.
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Profile updated Nov 2026 · Sourced from public professional profiles · Legitimate-interest B2B basis
About
Marie Palmer is Chief Customer Officer at Quantios. Her background spans customer success, professional services, support and SaaS business transitions. She previously led the global customer organisation at 1E and the EMEA and Asia-Pacific customer-success team at Carbon Black. At Quantios, her role centres on customer outcomes and the teams and processes supporting them.
Experience
Chief Customer OfficerCurrent
Quantios
Sep 2025 – Present
Chief Customer Officer
1E
Feb 2022 – Sep 2025
As Chief Customer Officer at 1E, I led the transformation of our customer experience organization, driving a shift from founder-led operations to a scalable, metrics-driven model. Reporting directly to the CEO, I was responsible for all post-sales customer-facing functions, including Professional Services, Customer Success, Technical Support, Documentation, and Training. Under my leadership: Achieved and maintained a customer retention rate exceeding 90% year-over-year. Consistently delivered a customer satisfaction score of 4.8 out of 5. Successfully transitioned 50% of our customer base from on-premises solutions to SaaS within 15 months. Leveraged AI technologies to reduce service desk costs and enhance scalability. Developed and implemented key performance metrics, including Time to First Value (TTFV) and Customer Acquisition Cost (CAC), to drive data-informed decisions. I played a pivotal role in the successful acquisition of 1E by TeamViewer, ensuring seamless integration and continuity of customer experience. My passion lies in building high-performing teams and fostering a culture centred on customer success. I thrive on transforming customer experiences and aligning them with business objectives to drive growth and value
Skills
Analytical SkillsTeam LeadershipProject ManagementChange ManagementBusiness StrategyExecutive CoachingStrategic NegotiationsProfitable GrowthCost ManagementAnalysisBusiness ProcessMarketingNew Business DevelopmentProgram ManagementStrategySaaSManagementCloud ComputingAccount ManagementCRMConsultingRecruitingSoftware as a Service (SaaS)