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Kamal K. — Chief AI and Technology Officer · Centricity WealthTech · Gurugram, Haryana, India.
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About
I am a seasoned technology and AI leader with 20+ years of experience building enterprise platforms and global teams across wealth management, capital markets, consumer internet, travel and consulting. My work has evolved from low-latency systems to data platforms, ML/MLOps, GenAI and agentic AI, with a focus on helping business and technology leaders identify where AI can create measurable value, prioritise use cases, align investment, and build the platforms, teams and governance needed to deliver at scale. I currently serve as Chief AI & Technology Officer at Centricity WealthTech, where I am part of the core leadership team and work with the founders on AI, technology and product strategy. I joined at the seed stage and have been part of the company’s journey into Series A, leading AI, engineering, platforms, security and core systems. My focus is building an AI-native Wealth OS: a common multi-asset, multi-product foundation across retail distribution, private banking, insurance, broking and NRI / GIFT City businesses, with an agentic intelligence layer across investor, distributor and RM journeys. I am also establishing the enterprise AI harness for production-grade agentic systems, including evaluation, guardrails, governance, observability, security and responsible AI.Before Centricity, I led AI Engineering at Tata Digital across Tata Neu and the group’s commerce, lending, insurance and payments businesses at 180M+ customer scale. The charter spanned AI/ML and LLM platforms, customer intelligence, natural-language analytics, RAG and grounded agents, conversational and voice AI, and risk intelligence. A significant part of my career has involved global capability centres. At Expedia, I was India Site Lead for Hotwire while leading a 120+ global Data Platforms, Analytics and ML organisation. At Markit, now part of S&P Global, I started the iBoxx indices engineering capability in India and later led a 120+ team across India, Frankfurt and New York. At NatWest, formerly RBS, I worked on front-office trading technology and low-latency systems. At Thoughtworks and Nagarro, I built Data & AI practices for global clients, scaling one from 10 to 150+ and the other from 0 to 350+. Across these roles, I have owned charters spanning P&L, budgets, presales, hiring, capability growth and client engagement. I stay close to architecture and key engineering decisions while building strong teams, developing leaders and creating clear ownership. I write and speak on agentic AI, enterprise AI, modern data platforms and AI-native wealth management.
Experience
Chief AI and Technology OfficerCurrent
Centricity WealthTech · Gurugram
Sep 2025 – Present
I am part of the core leadership team and work with the founders on AI, technology and product strategy. I joined at seed stage and through the journey into Series A, leading AI, engineering, agentic infrastructure, platforms, security and core systems across a business of ~INR 12,000 Cr AUM, 18,000+ partners and 100+ family offices. Building an AI-native Wealth OS: a common multi-asset, multi-product platform layer powering every line of business - OneDigital for partner-led retail distribution (B2B2C), Invictus for private banking serving family offices and UHNI clients, OneSure for insurance, broking, and global investors via GIFT City. At its core is an agentic intelligence layer across investor, distributor and RM journeys, combining enterprise data, portfolio intelligence, grounded agents and automated workflows. Built the core Wealth OS foundation: enterprise data, a common agentic factory, reusable intelligence services and integrated guardrails, supporting AI-led portfolio reviews, client management and digital advisory. Established reusable agents and skill-based workflows across product, engineering and operations, moving AI from isolated experiments to repeatable enterprise execution. Establishing the enterprise AI harness to run agentic systems safely in production: evaluation, guardrails, model and agent governance, observability, security and responsible AI, with AI-native engineering workflows across the SDLC. Reduced prototype cycles from weeks to days, creating the foundation for 3x delivery velocity at flat capacity. Leading modernisation of the legacy .NET and SQL Server estate toward a scalable, service-oriented architecture, targeting 25%+ workflow automation and 24x7 servicing.
Head of AI Engineering and Solutions
Tata Digital · Gurugram
Apr 2022 – Sep 2025
Led AI for Tata Digital across Commerce and Fintech (insurance, lending, cards) under Tata Neu, at consumer-internet scale supporting more than 180 Million customers. I partnered with CXOs and business heads to set the AI strategy and roadmap, prioritised use cases by business value, and owned them through to production and adoption. I structured the function into AI Engineering, GenAI Solutions and AI Labs, and reshaped it by ~30% while raising output. AI Engineering Core AI/ML infrastructure, in-house ML and LLM platforms, multimodal agent frameworks with integrated cross-domain RAG, model serving and tooling - accelerating use-case delivery ~2x, improving model performance ~4x and cutting feature duplication by ~80%. GenAI Solutions - Enterprise-grade multi-agent systems in production Agentic customer service automating the majority of inbound email and reducing support operations ~5x, with chat turnaround cut from hours to minutes; Conversational commerce and gifting assistants; RAG-based insurance copilots; a multi-modal in-app assistant lifting engagement and top-of-funnel conversion; Voice AI led journeys for cards and insurance; LLM text-to-SQL analytics over governed enterprise data to democratize analytics for bsuiness users AI Labs Incubated next-generation AI applications and evaluated emerging frameworks and models to keep the group future-ready. Data Platforms Warehouse Native Customer Data Platform unifying customer profiles across thousands of attributes, enabling granular micro-segmentation and reducing complex segmentation cycles from hours to minutes; risk investigation, governed data domains and experimentation platforms. Impact: CAC down ~4x and performance marketing spend ~3x in key categories, repeat rate up ~3x, CTR up ~1.25x, platform cost down ~6x, and a material reduction in fraud losses.
Education
Skills
Recent activity
Beyond Traditional AI: Exploring Agentic Systems
A pragmatic approach to AI strategy and effectively build an AI model
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