Jen Harrington — Manager of Operations and Compliance · TEAM Risk Management Strategies

Jen Harrington — Manager of Operations and Compliance · TEAM Risk Management Strategies · Chula Vista, California, United States.

Direct contact

No direct contact on file for Jen yet.

About

Experienced Customer Service Manager with a demonstrated history of working in the medical device industry. Skilled in Retail, Store Management, Performance Management, Time Management, and Leadership. Strong support professional with a Bachelor's degree focused in Business Administration and Management from San Diego State University-California State University.

Experience

Manager of Operations and ComplianceCurrent
TEAM Risk Management Strategies
May 2022 – Present
Customer Success Manager
QB Medical · Chula Vista, California
Sep 2016 – May 2022
• Create and monitor KPIs to track department performance • Generate and analyze reports in SalesForce CRM to track trends and identify gaps for process improvement • Ensure quality and timely communication with customers by the Customer Service staff • Improve customer service results by evaluating and re-designing processes • Investigating and resolving customer issues and complaints • Training Customer Service staff to deliver high standard of service

Education

San Diego State University — Bachelor's degree, Business Administration and Management · 2008 – 2011

Skills

Employee RelationsHuman ResourcesCustomer ServicePayrollRecruitingRetailOnboardingPerformance Management