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Ericson Chan — Group Chief Information and Digital Officer · Zurich Insurance Group · Zurich, Zurich, Switzerland.
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About
A global business executive focused on driving growth, resilience, and long-term enterprise value, grounded in deep technology and AI expertise. I operate at the intersection of digital business, execution, and strategy, helping organizations translate technology into sustained competitive advantage.
With extensive domain expertise across financial services—spanning both banking and insurance—as well as broader digital ecosystems, I work closely with executive teams and boards to re-architect core businesses using AI, data, and platforms. My focus goes beyond cost efficiency toward technology-enabled operating models that strengthen competitiveness, customer value, and risk discipline.
Having lived and worked across America, East Asia, China, and Europe, I bring deep experience operating at multinational scale. This has shaped a pragmatic leadership approach grounded in navigating cultural diversity, regulatory complexity, and differing market dynamics—prioritising the risks that matter most, enabling informed trade-offs, and applying discipline without constraining business growth or innovation.
My experience demonstrates that AI-first operating models and responsible deployment at scale are now essential, requiring top-down strategic and organizational change. This demands a balance between innovation and governance, speed and trust, and ambition and disciplined execution to deliver sustainable business impact.
In addition to corporate leadership roles, I have served as a member of an advisory committee to the Hong Kong Monetary Authority, as an advisory board member to the University of Wisconsin Business School, as an advisor to Insight Partners, and as Chair of the Jane Goodall Institute Hong Kong—contributing board-level perspective across regulation, innovation, sustainability, and long-term stewardship.
Experience
Group Chief Information & Digital OfficerCurrent
Zurich Insurance · Switzerland
Oct 2020 – Present
Chairman JGI-HKCurrent
The Jane Goodall Institute · Hong Kong SAR
Jan 2015 – Present
Education
Skills
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